Customer Support & Compliance
Ensuring Quality, Transparency, and Accountability in Public Defense
How We Serve You
The Customer Support and Compliance Unit is designed to:
Resolve Client Concerns – If you have an issue with your public defender, we are here to listen and ensure fair resolution.
Monitor Service Quality – We track feedback and complaints to improve the public defense system.
Ensure Compliance – We oversee adherence to legal and ethical standards to maintain the integrity of public defense.
Support Public Defenders – Through training and resources, we help attorneys provide the best possible representation.
Your voice matters. Let us work together to ensure a fair and just legal system for all.
Manager Spotlight
Joy Walker, Manager, Customer Support & Compliance
Joy Walker, Esq. serves as the Client Services and Compliance Officer for the Georgia Public Defender Council, where she oversees customer service resolution, regulatory compliance, and systemic improvements in public defense services statewide.
